Spotlight
Orders may be cancelled before shipment processing begins.
Contact our customer support team as soon as possible after placing your order. Cancellation requests are processed on a first-come, first-served basis.
Orders that have already entered processing or have been shipped cannot be cancelled. In such cases, customers may be eligible to use the return process after delivery.
We recommend contacting support immediately after placing an order to maximize the chance of successful cancellation before shipment.